Sophie Allport Reviews

I ordered a mug on 2 February and paid for next day delivery. That didn't happen - and two days later I am still waiting! This is terrible service and I expect a full refund!

I ordered some Bee white bedding, cushions and extra pillow cases. The first duvet cover arrived with a pink/red stain so sent that back and had another one delivered which was fine. I have washed everything as described but after ironing everything, it is all still so creased. It just doesn't look great close up and I'm guessing now we have slept on it, it is none returnable? Any clues on how to get the creases out?

Wish I hadn’t ordered -
Placed an order for 2 pairs of slippers taken my money haven’t dispatched. Customer Service were not helpful and basically just said we’ve got upto working days to fulfil order. Tried to cancel and ask for a refund as they haven’t been despatched, replied with sorry you can’t have one you’ll just have to return them. Awful awful customer service.

We bough cloth place settings which looked lovely on the website but had to send them back because the pattern was crocked. Then we bough cork backed solid place mats which again looked great in the pictures but
neither will sit flat on the table and they mark quite easily. My conclusion is, lovely design, poor quality.

My order #661653 from 10th Jan has the status UNFULFILLED on your website but neither I received an email from you nor I received a refund! What is going on? Are you going bust?
Update: my order has been PARTIALLY delivered on the 10th, not 8th day as described on your reply. The wrapping paper rolls I bought were missing. I complained to you and you said they are delivered separately and they are on the way. Today is the rnd of the 14th day and the order has not been completely delivered yet. No previous warning has been given that the wrapping paper would not come with the rest of the order, which made me look everywhere inside the Bix and to take time to email to you explaining the wrapping paper was missing. Not good service at all, and the fact that you try to cover this up upsets me 10x more. It would have been better if you've been proactive and sincere instead.

I bought their Sports Mug as a Christmas present at a Christmas Market. It looked lovely and I had assumed it was well made at £14.99. Unfortunately my recipient told me that when they poured boiling water in to it, there was a hissing noise, loads of cracks appeared and water leaked out everywhere. I contacted Sophie Allport customer services team, and they told me as they were not the seller, they could do nothing about my complaint. I hoped their customer service team might replace the Sports Mug as a gesture of goodwill and to restore my faith in their merchandise, but they wouldn't. I had not looked at any reviews for this company until now, and it seems my experience is consistent with many others - products that look good but are very poor quality and terrible customer service.

I bought expensive cushions and matching hot water bottles with a pheasant and a fox on. The cushions quickly bobbled and looked old and the seal on the hot water bottles disintegrated when my cheaper, older hot water bottle is still going. I LOVE the designs so much but I would never buy anything again from them, particularly online as I would worry the quality isn't there.

Really poor service. Parts from the order were delivered way too late and the customer service was rude when the very late order was queried. Once a good company but has badly lost its way.

I just ordered some men’s and ladies slippers. I accidentally pressed the wrong button for size and I rang Sophie all port customer service. Apparently it is beyond them to change a size of slippers so they want to cancel, charge me then reorder and pay again. I’m a good customer well was. Really disappointed!!

I just ordered every cashmere item on your website including cashmere socks ofcourse it’s freezing in Scotland and men’s and ladie’s pyjama bottoms and tops and several mugs for the hot chocolate. I must say that this the most comfy cashmere robe I’ve ever had with a little hood. Beautiful items. Very warm and cashmere trousers are fanatic. Thank you for the same day dispatch and the prompt delivery. All items are very well made. Men’s pyjama bottoms are true to size and fit perfectly. We will be back for more items later. Many thanks.

Shocking customer service. Management doesn't care about any customers. Misleading, incorrect price shown in their catalogue where the same items is shown on their website for 3 times more of the amount. They are not willing to sell their item for the price shown in their own catalogue which if false advertisement. I will not recommend to buy anything from them. No one should support such a bad company. Disappointed

Unwashable placemats? Spot cleaning them didn’t work (of course) and so rather than throw away £60 worth of tableware, I washed an a cool cycle. They shrunk to half their size. Just did a search to see if anyone else has had this issue and of course they have. The response here on Trust Pilot from Sophie Allport was to contact customer service. I have already done that and the response did not meet my satisfaction or restore my faith in this company. £10 per what is essentially a disposable placemat? Unsustainable and not ethical. Order at your peril.

Ordered Christmas gift for my wife, expecting it to arrive in unmarked box (as other gift companies do) for obvious reasons. Clearly this company has no understanding of this and sent the gift in full branded Sophie Allport box, so the surprise gift experience was ruined when it was delivered to our house and my wife picked it up. They told me there was option to order in a plain box had I so wished. When I enquired where exactly this option was displayed in the online puchase journey they then said there was in fact no such option. Shambles of a customer experience.

Placemats were unwashable. Guidance says to wipe but when covered in tomato sauce after having kids over wiping is not an option. We washed on hand wash cycle and they shrunk. You can’t make placemats that people eat on that cannot be washed. I used to love this brand but will never shop here again. Just plain impractical for dining accessories.

I have ordered a number of things over the years and the quality has gone down - the mens stag pyjamas were a terrible fit and very thin material that had to be returned. I had to pay a small fortune for delivery because they were a single item and I didn’t want to spend over £50 and then had to pay to return the item; it’s very frustrating it’s cost me about £6.50 for an item I couldn’t keep. Would be much more likely to buy if they reduce delivery costs and offer free returns.